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Conditions Conditions

Terms & Shipping  



Customer Care



Our terms and conditions comply with UK legislation, including the Distance Selling Regulations. The full text of these regulations can be found here: They are designed to ensure that our customers can shop with us in safety and security. For your own reference, please feel free to print and keep a copy.






All prices are by default in £ sterling inclusive of VAT where applicable. If you are ordering from outside of the UK or wish to see prices in Ä Euros or $ US Dollars please select this option from the Currencies menu on the site. All prices are exclusive of delivery charges. Delivery charges can be found below. You may pay by most major credit or debit cards. The payment methods accepted are graphically represented at the bottom of each page on the site. Prices, offers and products are subject to availability and may change. Should you have any query about which credit card payment methods we accept, or wish to pay by cheque or bank transfer, please Email: Customer Services




Accepting Orders and Security


When you place an order, we treat it as an offer to buy. We will send an e-mail to confirm receipt. If we accept your order, we will also send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will make an immediate refund and e-mail you as soon as we can to let you know.


It may be necessary to refuse an order if it is found that the prices shown are inaccurate, this could be due to mechanical and/or human error.


 In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with external agencies to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.






Goods will be delivered within 7-14 days from receipt of order subject to the articles being in stock. If we are temporarily out of stock, we will advise you of any delay. The majority of orders however are dispatched by 1st class recorded delivery, or courier service to any location in the UK. Items that are sent by a courier service will be sent on a 24hr or 48hr service depending on their size and weight. Deliveries are only made on weekdays. NOTE. Courier deliveries require a signature and we cannot guarantee a delivery time slot during the day. If a Courier delivery is returned to us because you fail to make arrangements to receive the delivery or collect the goods then you will be liable for the return carriage costs we incur on your behalf. In the event that we, or the carrier, are asked to leave a package unattended, it will only be left on the strict understanding that it is entirely at the customers risk, we cannot however guarantee that such a request will be acceptable to the carrier who may still require a signiture.


Delivery Charges  (as of Mid August 2006)

weights(g) regions (£) United Kingdom EEC Countries Rest of the World
1-100 0.50 1.50 2.00
101-200 1.00 Each extra 100g, £0.50 will be added. Each extra 100g, £1.00 will be added.
201-300 1.50
301-400 2.00
401-500 2.50
501-600 3.00
601-700 3.50
701-800 4.00
801-900 4.50
901-1000 5.00
1001-1500 6.00
1501-2000 7.50
2001-4000 10.00
4001-6000 12.50
6001-10000 15.00
>10000 Each extra 1000g, £1.00 will be added.    


All Delivery charges will be based on weight, however due to the changes, implemented by the postal authorities, relaing to the size of a package, as well as its weight, there may be surcharges levied on certain goods that are bulky rather than heavy. The same will apply to Export orders where the Volumetric Weight (metric length x width x depth divided by 6000) is greater than the actual weight. Should this situation occur the customer will be advised of any surcharge and will be given the opportunity to cancel their order.


Customised products


Any orders that, at the customerís request, require printing or embroidery will not be subject to the same delivery schedule as mentioned above, nor will they be subject to cancellation or return. No orders will be processed without written instructions as to the method of customising required and the detail to be added to the product.  



Cancellations and Returns


We offer you a guarantee that if for any reason you are not satisfied with your purchase then, so long as the goods have not been opened nor used, and are still labeled and fit for sale, and you notify our Customer Services dept by Email: within 7 days of receipt of the goods, you may exchange them or get a full refund minus a 10% handling charge plus the cost of carriage,


For a refund we will credit your account after receipt of the returned goods, and for exchanges we will deliver within ten working days, assuming the goods are in stock. If they are not in stock we will contact you directly for further instructions, a further carriage charge will be payable



Garment Care


Please note that many garments supplied will have a high cotton content and, as such, may suffer slight shrinkage in the first wash especially in warmer temperatures.


Heavily dyed garments may also bleed in the first wash dispersing any surplus dye and should be washed seperately.


It is therefore imperative that care/cleaning instructions are followed accurately as complaints will not be accepted if it appears that they have been ignored    





Sales on the web site are governed by English Law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us.




These terms and conditions only cover this web site. Any links within this site to other web sites are not covered by this policy and we accept no responsibility or liability for the content of the web sites that are not under our control.


These terms and conditions do not affect your legal rights.




Web Site Terms of Use


We do not guarantee that this web site will be compatible with all customers PCs. Our Company owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

This website is part of a group of websites that are Copyright © Ltd.

Email us:    Sales: [email protected]    Customer Services: [email protected]
Telephone +44 (0) 1799 526800 - Info +44 (0) 1799 526900
163 High Road, Whaplode, Spalding, Lincs. PE12 6TJ.

Registered in England No.4012267.

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